Voice Over IP Solutions from MintTec

VoIP, voice over internet protocol, is the transmission of voice over an internet protocol (IP) network - typically over a company intranet and/or the internet. There are broad benefits of using such an IP based system, since data and voice systems are able to work together and integrate, and such systems are commonly referred to as 'Unified Communications'.

The IT process of bringing the various voice and data systems together is commonly known as 'IT Systems Integration'. MintTec is an IT systems integration specialist, and is staffed with deep knowledge on how to configure and support VoIP based systems, and as necessary to combine them with our customers other systems. We offer best of breed business VoIP solutions from the leading manufacturers, and details of the main types of systems and the suppliers are set out in
VoIP systems.

VoIP and Unified Communications are the 21st century solution to communication, delivering powerful and feature rich communications, and driving increased productivity. The benefits of VOIP and Unified Communications can be considerable.

Benefits for the company and for end user:

• Reduced capital and call costs
  • Least cost routing
  • The integration of data and voice networks into one system - voice rides free over the data network
  • Reduced cost of cabling, by removing duplication

• Increased productivity:
  • High quality core voice products, including flexible voicemail, call attendants and conference calling
  • Integrates with line of business systems, including email and scheduling (such as Outlook), business process solutions (such as Salesforce.com, Microsoft Dynamics CRM, Microsoft UC and MOC, Netsuite CRM, Cost Recovery packages), and web dialer click-to-dial.
  • Improves business agility, becomes an integral part of the business systems and with a platform built for growth

• Borderless voice:
  • Advanced mobility, with find/follow features to automatically reroute calls to employees wherever they are located, including mobile numbers and telecommuting
  • Seamlessly incorporate users outside of the office, and remote office features to support satellite offices to operate as distinct units or as part of the main office.
  • Presence capabilities

• Other advance capabilities, including video and video conferencing, instant messaging, and collaboration capabilities.

For the company and the IT professional:

• Ease of management, typically from a centralised platform, which increases control and lowers total cost of ownership

• Extremely high reliability, and the ability to create network level redundancy

• Seamless scalability

• A strong return on investment, possible within 12 months, by streamlining business processes, putting critical information within reach, eliminating missed calls, eliminating tied-lines, duplicate cabling, expensive third party conference services, and potentially maximising the benefits of least cost routing.

There are a number of different VoIP telephone systems and solutions available, and each has their own unique set of strengths.

Our Voice Consultants operate independently of manufacturers to give you an unbiased viewpoint of the market and products. We work for many organisations from single site to many hundreds of users over multiple sites. With our knowledge and experience, you can be assured that we will be able to assess your requirements from this independent point of view and put forward ideas and concepts that other companies who are limited to specific manufacturers are unable to offer.

To find out more about the VoIP phone systems and services that we can offer you, please contact us by calling 01962 892920 (UK), 020 7989 0601 (London) or emailing voip@minttec.com to directly access our VoIP team. Details of the main types of systems and the suppliers are set out in VoIP systems.

At MintTec we ensure our consultants are always at the highest level or awareness of developments, taking part in regular training seminars and lectures, to ensure MintTec is able to offer the best possible solution to our clients. We also test bed many of the systems, and would be pleased to discuss a demo if that is of interest.